Vaya

Privacy Policy

Our Commitment to Your Privacy

Vaya (Anuvaya Technologies) ("Vaya," "we," "us") is a private limited company having its registered office at 407, New Delhi House, Barakhamba Road, New Delhi - 110001. Our platform connects users with astrologers trained in Vedic texts and scripts to provide services like horoscope readings and predictions based on planetary movements. We respect your privacy and hence handle your personal data with the utmost care and confidentiality.

This Privacy Policy explains how we collect, use, and share your personal information when you interact with our website, mobile applications, and any other services that link to this policy ("Services").

This policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, enacted under the Information Technology Act, 2000.

User's Consent

By accessing and using this website, you agree to the terms of this privacy policy regarding the collection, maintenance, use, processing, and disclosure of your personal information. You confirm you have provided your unconditional consent to these terms. This Privacy Policy should be read alongside the Terms of Use or other terms and conditions on the website.

Information We Collect

  • Personal Identifiable Information: This information identifies a specific end-user. We collect this information during the following actions:

    • Creating an account/registration data: This includes your full name, address, telephone number, email address, date of birth, gender, location, photograph, any other items of “sensitive personal data or information” as defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011, and any other details required on the website during registration. Providing your phone number is mandatory for OTP verification to ensure the security and validity of the registration process. Your first name, last name and date of birth are optional.

    • Booking a paid service: This includes the above information, financial information like bank account information, credit card or debit card details, or other payment instrument details through a secure third-party gateway, your IP address, and any other information you provide.

    • Log Files, IP Address, and Cookies: The website collects information through cookies stored by your browser on your computer’s hard drive. It automatically logs generic information about your computer's connection to the internet, i.e. session data. The website may store temporary or permanent ‘cookies’ on your computer to recognize your computer each time you return to the website, including the time and date of your visit, pages viewed, length of time, and verify registration or password information. You can block these cookies on your computer but you may be prevented from using certain website features. The website uses cookies to personalise your experience on the website and to display advertising according to your preferences.

    • Miscellaneous Activities: This includes any mandatory information, and information received via email or other methods, including contracts for specific services or products bought from the website. This information may not be part of your user profile but is used to address your specific needs or concerns.

    • User feedback, comments, etc.: We collect details you disclose on any article/blog or groups/forums or other pages you may access on the website.

  • Non-Personal Identifiable Information: This information does not identify a specific end user. This includes:

    • URL of the previous website you visited before and after visiting this website.

    • Internet service provider/IP address/Telecom service provider.

    • Type of Browser used.

    • Geographical Location.

How We Use Your Information

  • Providing and Improving Services: We use your information to provide and improve our services, personalise your browsing experience, improve marketing and promotional efforts, analyse usage, improve website content and product offerings, and customise the website's layout. We will retain your information for as long as necessary, including for compliance with statutory or legal obligations, tax laws, potential evidentiary purposes, implementing, administering and managing your access to and use of our services, and dispute resolution.

  • Communication: We may use your information to communicate with you, send announcements, updates, and respond to your inquiries.

  • Troubleshooting and Security: We use your information to troubleshoot connection problems, administer the website, analyze trends, gather demographic information, monitor website traffic and usage, comply with applicable law, and cooperate with law enforcement activities. We use information to promote a safe service, protect the security and integrity of the platform, services, and users, detect, prevent, and protect us from errors, fraud, and other criminal activity.

  • Research and Development: We may use anonymised and aggregated data to conduct research and development for improving our AI models and services.

Sharing Your Information

We may share your information with:

  • Trusted Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us with hosting, security, and customer support.

  • Law Enforcement Authorities: We may share your information with law enforcement authorities if required by law, in an investigation, in response to a court summons, judicial proceeding, or to protect and defend the rights or property of the website. This includes users with weak mental health who have thoughts related to suicide or self-destruction. We may also share information to protect the health, safety or life of any person or the public.

  • Business Transfers: If Vaya undergoes a merger, acquisition, or sale, your information may be transferred as a result.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children. If you are under 13 years of age, please do not use our service. If a concerned parent learns that a child under 13 has shared information with us, contact us immediately and we will take appropriate steps to delete the data from our systems.

Security Measures

We take reasonable steps to protect your information using physical and electronic security measures to guard against unauthorised access. We collect your personal information on a secured server and payment details are entered on the Payment Gateway's or Bank's page on a secured SSL. Data transferred between the bank's page and payment gateways is encrypted. However, data transmission over the internet cannot be guaranteed as completely secure, so you are advised to take precautions when sharing details on the website, including your login details.

Disclaimer

  • Accuracy of Predictions: We do not guarantee the accuracy of predictions made by astrologers. We do not take responsibility or liability regarding the reliability or reality of the gems and other related items represented and sold on the website.

  • Third-Party Websites: We are not responsible for communication between you and any third-party websites. Read the privacy policy and other policies of third-party websites. We are not liable for any usage of third-party websites simply because a link was provided on our website.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].